In-stock orders received before 6:00 AM ET Monday through Friday are processed and shipped the same day (when all products in the order are in-stock). In-stock orders placed after 6:00 AM ET Monday through Friday will be processed and shipped the following business day (when all products in the order are in-stock). Jane does not ship on weekends or U.S. federal holidays.

Made to Order pieces will follow the lead time noted prior to purchase. A lead time for every Jane piece is included on the product page (right above the navy blue "Place in Bag" button), the cart (on the lead time banner and under the product name), the checkout page (under the product name), and in your order confirmation email (under the product name) so you know exactly when to expect your order to be shipped before you place it.

Your order will ship once all pieces in the order are ready to ship. If your order includes both in-stock and made-to-order styles, you can request to have the in-stock items shipped ahead ($20 split shipment fee) by contacting the Concierge team.

Due to high order volumes, in limited circumstances, please allow up to 3 business days for in-stock orders to be shipped.

Once your order is dispatched, how long it takes to deliver depends on the destination and the shipping method selected at checkout (jump to the next FAQ for more information).

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Jane offers three domestic shipping options (Ground, Express, and Overnight) to the Continental U.S. and territories (as well as P.O. boxes) and two international shipping services (International Economy and International Express) to over 190 countries around the world.

To view the estimated speed based on the shipping method you selected at checkout, please click here.

Once your order has shipped, you will receive a shipping confirmation email which will include a link to track your shipment, where you will find the estimated delivery date.

Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by the shipping carrier, supply chain delays, weather events, and other factors.

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“In Stock” means an item is already made and is ready to ship directly to you.

"Made to Order" pieces must be made after purchase (in accordance with the lead time listed on the product page).

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We want you to know exactly when to expect your order to be shipped before you place it. The lead time for every Jane piece is displayed in several places throughout your shopping experience:

• On the product page: Right above the navy blue “Place in Bag” button.
• In your cart: Both indicated on the lead time banner and directly under the product name.
• At checkout: Again, displayed under the product name for your confirmation.
• In your order confirmation email: Clearly listed under the product name.

Additionally, when a product has an extended lead time, you’ll see a popup consent message before adding it to your cart to make sure you’re fully aware and agree to our terms before proceeding with your purchase.

Our priority is to ensure you always know exactly how long to expect for your order to be shipped before you place it.

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No, selecting an expedited shipping method does not accelerate the production or processing time of your Jane order. Expedited shipping—such as Express Shipping or Overnight Shipping—only applies to the shipping carrier’s transit time once your piece has been completed and shipped.

If your item is marked as Made to Order at the time of purchase, it will follow the production lead time outlined on the product page, cart page, checkout page, and order confirmation email. Likewise, all orders—whether made-to-order or in-stock—will be processed within the standard handling period before being handed over to the shipping carrier.

Expedited shipping only affects how quickly the shipping carrier delivers your package after it leaves our facility. For example, choosing Overnight Shipping means the carrier aims to deliver your package within one business day after your order has been produced, packaged, and dispatched—not one day after you place your order.

Please note that production timelines are independent of shipping methods.

A signature is not required for orders valued under $500 USD.

A signature is required upon delivery for orders valued over $500 USD.

Please note that a signature may still be required at the carrier's discretion for orders valued under $500 USD, most commonly for international deliveries.

The packing slip does not include any pricing. We place a packing slip in each shipment that contains the client information and a list of the items within the package for security purposes.

To request an invoice, please contact the Concierge team who would be pleased to email you the order receipt.

Kindly note that while we do not include any pricing within our shipments, some international jurisdictions and/or shipping carriers require customs documentation be placed on the exterior of the package for importing purposes that may contain pricing.

Every Jane creation is artfully enclosed in our magnetic presentation box, adorned with the Jane logo in silver foil for a trademark touch on the top as well as our brand mantra inscribed on the interior. Nested inside each box is also a signature suede jewelry pouch, which can be reused for years to come as a keepsake for storing your Jane (or other small accessories). Pendants, studs, and bands will be tucked into specially sized compartments. Oversized creations will be placed in the pouch.

A recyclable envelope embossed with the Jane wordmark houses a packing slip, care recommendations, and a complimentary polishing cloth. The packing slip, for gifting/security purposes, is a gift receipt and never contains pricing information.

If you elect to add our White Glove Gift Wrapping, your presentation box will arrive carefully hand-tied in our signature navy blue satin ribbon emblazoned with the Jane logo, which unfurls with one gentle pull to reveal the extraordinary creation within. This is carefully nested within a recycled cotton drawstring bag, another luxurious memento that can be reused for years to come as a keepsake for storing your Jane.

You can also add a gift note to your order by clicking the "Add Gift Note" button in the Bag (right above the "Check Out" button). All our gift notes are beautifully handwritten (not printed) by a Jane attaché for your recipient, with our compliments, on a house notecard.

For security purposes, high-value shipments will be dispatched in a discreet, non-branded shipping box.

All our packaging is sustainably sourced and prioritizes recycled content, consistent with Jane's single-minded dedication to put environmentally conscious practices at the heart of everything we do.

No. Customs duties, import taxes, VAT, or any other fees imposed by the shipment's destination country are not included in the purchase price or shipping cost at checkout. These charges are determined by the applicable country’s customs authority. This is the sole responsibility of the client.

By placing an international order, you acknowledge that you are the importer of record and are responsible for complying with all laws and regulations of the destination country, including payment of any applicable duties, taxes, or fees required for customs clearance.

If you choose to refuse delivery of your package for any reason, you will not be refunded. In addition, you will be responsible for any and all costs incurred in returning the shipment to Jane, as well as any costs required to ship it back to you again at your request.

We strongly recommend checking with your local customs office before placing your order to understand what duties or taxes may apply to your purchase.