Jane is sold exclusively online at janejewels.com and at limited-time pop-up locations (see where we're coming next here).

We currently have a five product limit per item in order to ensure as many clients can get their hands on our pieces as possible.

You can pay for your Jane order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for items that are shipping later and Made to Order pieces. This will ensure that your order is placed in the queue immediately and can be fulfilled and shipped as soon as possible.

We accept Visa, MasterCard, American Express, Diners Club, and Discover credit cards and debit cards. Apple Pay, Google Pay, Amazon Pay, Meta Pay, and Shop Pay are also supported options at checkout as well as Jane Gift Cards. If you have a Jane account, your default billing information (if saved to your account) will appear at checkout.

Unfortunately, we cannot accept cash, checks, money orders, Zelle, or Venmo.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

We recommend double checking that your card's billing details (such as the security code and zip code) match what you’ve entered at checkout, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

To apply a promotional code or gift card, enter it in the "Discount code or Jane gift card" field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. If you're having trouble, contact the Concierge here.

Due to the popularity of our pieces, we do experience sell-outs.

The majority of our pieces are permanent collection items, which means even if our warehouse stock runs out, we'll continue to accept orders as we restock. We will adjust the lead time automatically on the product page so you know when you can expect your piece to arrive.

If the product you're interested in is unavailable, you can sign up for email or text alerts using our Waitlist feature to be the first to receive updates when the product you're interested in is back in stock.

Yes! To purchase a digital or physical Jane Gift Card, click here.

You may also purchase a Jane Gift Card in any custom denomination by contacting the Concierge at concierge@janejewels.com.

Please note: Gift cards cannot be returned and are non-refundable. Gift cards can only be purchased in USD.

We strive to fulfill your pieces as swiftly as possible, which is why orders cannot be canceled, changed, or updated once they are placed as they immediately start processing.

With that being said, for issues such as shipping address typos, we will always try to help as long as the order hasn't yet shipped. Just send the Concierge team an email at concierge@janejewels.com.

If you'd like to add another item to your order, please place a new order for the item.

Please be careful when entering your shipping address. We will always try to help as long as the order hasn't shipped, however shipping addresses typically cannot be changed. Send the Concierge team an email at concierge@janejewels.com and they'll do their best to help.

Jane Jewels is not responsible for orders sent to the incorrect delivery address provided by the customer.

Your confirmation email will be sent immediately after your order is placed, but can sometimes take up to one hour to receive via email due to high demand. If you have not received your order confirmation email after one hour, kindly check your spam inbox. If you still don't see it, contact the Concierge team who would be pleased to assist you in resending you your confirmation email.