Made to Order means the piece is crafted specifically for you after your purchase is placed rather than being ready to ship. This allows us to create a unique custom piece with care and attention to detail, but it also means the production lead time is longer than ready-to-ship pieces.

Estimated time frames are clearly indicated on the product page and may take several weeks, potentially arriving sooner or later than estimated.

Please note that once a Made to Order item has successfully been ordered, it is immediately put into production cannot be cancelled, modified or returned. These items are final sale.

Each Made to Order piece has a clearly listed estimated lead time so you know approximately when to expect it to ship before purchasing, though it can potentially arrive sooner or later than estimated. You can find this timing on the product page (above the “Add to Bag” button), in your bag, at checkout, and in your order confirmation email. To purchase a Made to Order style, you’re also required to agree to the lead time before adding it to your bag via the popup alert.

The estimated lead time for every piece is prominently displayed in several places throughout your shopping experience:

• On the product page: Right above the navy blue “Add to Bag” button.
• In your bag: Both indicated on the lead time banner and directly under the product name.
• At checkout: Again, displayed under the product name for your confirmation.
• In your order confirmation email: Clearly listed under the product name.
• Follow-up Made to Order process email

Additionally, when a style has an extended lead time, you are prompted with a consent alert before adding it to your bag to make sure you’re fully aware of the estimated lead time and agree to our terms before proceeding with your purchase.

You will receive an order confirmation email immediately after purchase to let you know your order is confirmed. Shortly after, you will receive an email with the subject "Important note regarding your Made to Order piece" to let you know your piece is moving into production.

Once you receive these emails, your piece is actively moving through production according to the estimated lead time noted at purchase. The production process does not include interim progress updates. Your order will be underway behind the scenes and no additional emails are sent until it is ready for shipment. There’s no need to contact us for updates during this period—if anything changes or when your piece ships, we'll reach out.

You can check the status of your order at any time in your My Jane account at my.janejewels.com.

Yes — in very limited circumstances. Lead times are estimates, and because each piece is custom made and materials are sourced individually, it is always possible for unexpected delays to occur in very limited circumstances. We are meticulous about our craftsmanship and quality standards, and we will never rush a piece before it meets our strict expectations. As noted in our Terms of Sale agreed to at purchase, Made to Order pieces may take up to 12 weeks from the order date to ship. We appreciate your understanding.

No. Estimated lead times are not guaranteed. They are provided as a guide based on our standard production timelines and are clearly communicated before purchase. Because each Made to Order piece is crafted individually and materials are sourced specifically for your order, production may occasionally take longer (or arrive sooner) than estimated. As outlined in our Terms of Sale, Made to Order pieces may take up to 12 weeks from the order date to ship, and delays in very limited circumstances do not qualify for cancellation, modification, or return.

No — because Made to Order pieces are custom-made specifically for you, they begin production immediately after your order is placed and cannot be canceled, modified, or changed once purchased. We strongly encourage reviewing all product details (including size specifications) and estimated lead times carefully before placing your order. We appreciate your understanding.

No. Made to Order pieces are final sale. Because each item is crafted specifically for you after purchase, we’re unable to accept returns or exchanges on these pieces. We strongly encourage reviewing all product details (including size specifications) and estimated lead times carefully before placing your order.

Your card is charged in full at the time of purchase for all Made to Order pieces. Because each piece is specially crafted just for you, payment is collected upfront so production can begin immediately and materials can be secured.