1. Online Service Request

Begin by submitting a Service Request Form on our website. Provide details about your piece and the type of repair needed. A Jane representative will review your request and contact you via email to confirm options, estimated timelines, and costs.


2. Expert Evaluation

Once your piece is received (via secure shipping), our expert jewelers conduct a thorough examination. This ensures all repairs—whether resizing, cleaning, stone replacement, or restoration—are performed with precision.


3. Repair Process

Cleaning & Polishing: Restores your piece’s original shine.
Service starts at $25 plus shipping costs

Resizing & Reshaping: Rings and bracelets are carefully adjusted for a perfect fit.
Service starts at $25 plus shipping costs

Stone & Setting Work: Any missing or loose stones are replaced and securely set.
Service starts at $25 plus shipping costs

Restoration: Heavily worn pieces are meticulously restored while preserving their original design.
Service starts at $25 plus shipping costs


4. Quality Assurance

Every repaired piece undergoes a final inspection to ensure it meets Jane standards for craftsmanship, durability, and beauty.


5. Return Shipping

Completed pieces are securely packaged. You may have it shipped back with signature confirmation for peace of mind.


6. Ongoing Care

We provide guidance on maintaining your jewelry’s beauty, including proper storage, cleaning, and periodic inspections to prevent future wear.


Note: Repair times vary depending on the complexity and type of piece. A Jane representative will provide an estimated timeline after reviewing your Service Request.