STERLING SILVER / GOLD VERMEIL

Your Jane Sterling Silver and Gold Vermeil (the French phenomenon pronounced ‘ver-may’) jewelry, like all jewelry composed of these precious metals, by nature, is delicate and requires care and attention to avoid tarnishing and damage. Please follow these daily considerations to ensure their longevity:

How to wear

Keep your Jane jewelry dry and be sure to handle with care. Take your regular activities into consideration when wearing your jewelry, including potential for impact, delicate chains getting caught on external objects, and ensuring to avoid inadvertent pressure on delicate chains. Keep your jewelry away from intense sources of heat and extreme temperature changes. After each wear, proactive maintenance is key: to keep tarnish from setting in, use a soft, dry cloth to lightly buff the surface and clear away any oils or buildup to preserve its shine.

What to avoid

Take off your jewelry before household/ outdoor chores, handwashing, exercising, cooking, cleaning, showering, and swimming. Harsh chemicals like chlorine or cleaning products can damage your jewelry. Apply lotions, creams, perfumes, sprays and any other chemicals/cleaning agents before putting on your jewelry. Wait five minutes after applying lotions, creams, perfumes, and sprays to put on your jewelry to ensure they set in on your skin and not your jewelry.

How to store

Pieces of jewelry become scratched when they come into contact with one another. When you're not wearing your jewelry, place it in the included Jane pouch or jewelry box to protect it from scratches, tarnishing, and exposure to the elements. Chains should be closed and laid flat to avoid the formation of knots. If you won’t be wearing it for a while, keep it in an airtight bag. For the best preservation, store your piece somewhere cool and dry, away from harsh temperatures or direct sunlight, such as a drawer or closet.

How to clean

Your jewelry should be maintained. Cleaning your pieces helps to avoid the residue buildup that can dull the original shine. When cleaning your jewelry, gently use a solution of mild dish soap and water. Do not leave pieces soaking for too long and do not apply pressure as you wipe/polish them, as this may dull the surface. Steer clear of strong liquid or dip-style cleaners—they can strip or harm the finish. Avoid using a brush or coarse fabrics as this can potentially scratch the surface. If you’re unsure about a product, feel free to reach out to the Concierge before using it. For light tarnish on sterling silver, a polishing cloth works best. Ensure pieces are completely dry before storing.

Because polishing/cleaning removes a bit of the metal surface each time, items should only be polished a few times in the lifetime of a piece. The process clears tarnish and brings back the shine, but overusing it can wear the piece down.

Professional cleaning

If your piece shows persistent tarnish or noticeable signs of wear, you’re welcome to have it professionally refreshed by our expert artisans for a fee starting at $35 (varies by style and the extent of work required) plus the cost of return shipping. To arrange a professional cleaning, simply reach out to us at concierge@janejewels.com with the subject "Start a Jane Atelier cleaning."

REPAIR & REFURBISH

If your Jane piece ever requires restoration or maintenance, our skilled artisans are available to provide a variety of repair and care services.

Within the initial 60 days from the date of purchase, we are pleased to offer complimentary repairs for eligible items in regards to rare qualifying manufacturing defects. If the piece requires service beyond the 60-day warranty window, or if the issue falls outside of what the warranty covers, a repair fee will be applied. Costs vary based on the specific service required and generally begin at $35 (plus return shipping).

How to start a repair

If your repair request falls within the 60-day warranty window and is for a covered manufacturing issue, you can submit your request on the Returns & Warranty Portal at returns.janejewels.com (we cannot process these claims via email).

For all other requests, you can reach us at concierge@janejewels.com and include the following information to create a new service request:

  • Jane order number (this begins with "JJ")
  • Full name
  • Email address
  • Phone number
  • Return shipping address
  • Proof of purchase
  • Name of item/SKU
  • Photo of item in current condition
  • Description of repair service needed
  • Confirmation that piece hasn't been repaired or altered by a third-party

Mailing instructions

Upon confirming your repair request, our Concierge team will provide a service order number to write on the exterior and interior of the package for seamless processing. Print a copy of your receipt and include it in the shipment as well. Pack your piece(s) securely to prevent damage during transit. Please do not include any packaging that may be sentimental as we do not return your piece(s) in their original packaging. We recommend insuring and tracking your shipment. We are not responsible for lost, damaged, or stolen packages.

For U.S. and international repairs, please ship to:

Jane Jewels
ATTN: Repairs Department (Service Order #)
387 2nd Avenue, Suite 157
New York, NY 10010
United States

Return fee

Our Atelier will carefully evaluate your piece to determine the most appropriate repair approach. Before moving forward, we’ll send you an email outlining the recommended work along with any related service charges. You may then decide whether to approve the repair or have the item shipped back for a $30 insured shipping return fee.

THE CONCIERGE

Consider us at your service.

Our Client Advisors are at your disposal and would be delighted to assist you with care recommendations, professional cleaning, and repair services.

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