For merchandise under $25,000, we’ll happily accept returns for Jane store credit or exchange only within 7 days of receiving your order — as long as the piece is in its original Jane box, in unworn condition, and accompanied by your original sale confirmation. After 7 days, we no longer accept returns. Merchandise $25,000 or more is final sale. Please note that refunds are not offered.

See our Master Terms & Conditions of Sale (Jane U.S.) for further information.

How to Initiate a Return

Log in to your My Jane account to start your return online, or visit the Returns Center (for gift returns).

• A $20 restocking fee applies per return which will be deducted from your Jane store credit or exchange value (to cover the insured U.S. return shipping cost).

• Insured return shipping is complimentary for U.S. orders (a pre-paid label is included in the restocking fee).

• For international orders, return shipping is the client's responsibility.

Any shipping costs incurred outside of our Returns Center will not be reimbursed.

If an exchange is made for an item of lesser value, the price difference will be issued as Jane store credit (not refunded).

Condition of Returned Items

We will only accept goods that we determine are:

• New, unused, and in perfect condition

• Unworn, with all tags, stickers, and protective materials intact

• Returned with all original packaging and materials, including jewelry boxes, pouches, and instruction leaflets

We cannot accept returns showing signs of wear, damage, alteration, or third-party modification.

If a return is received that does not meet the required criteria or is missing any original packaging, it will be declined. You will be responsible for any shipping costs associated with having the item sent back.

Items Not Eligible for Return

The following items are final sale and not eligible for return or exchange:

• Made-to-order pieces
• Personalized, engraved, or altered items
• Items marked as “Final Sale”
• Certain limited-edition or collaboration merchandise