Orders

Where can I shop the brand?

Jane is sold exclusively online at janejewels.com and at limited-time pop-up locations (see where we're coming next here).

How many of each product can I order?

We currently have a five product limit per item in order to ensure as many clients can get their hands on our pieces as possible.

What forms of payment do you accept?

You can pay for your Jane order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for items that are shipping later and Made to Order pieces. This will ensure that your order is placed in the queue immediately and can be fulfilled and shipped as soon as possible.

We accept Visa, MasterCard, American Express, Diners Club, and Discover credit cards and debit cards. Apple Pay, Google Pay, Amazon Pay, Meta Pay, and Shop Pay are also supported options at checkout as well as Jane Gift Cards. If you have a Jane account, your default billing information (if saved to your account) will appear at checkout.

Unfortunately, we cannot accept cash, checks, money orders, Zelle, or Venmo.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

What should I do if my payment is declined?

We recommend double checking that your card's billing details (such as the security code and zip code) match what you’ve entered at checkout, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

How do I apply a promo code or gift card?

To apply a promotional code or gift card, enter it in the "Discount code or Jane gift card" field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. If you're having trouble, contact the Concierge here.

My favorite piece is sold out. When will you restock?

Due to the popularity of our pieces, we do experience sell-outs.

The majority of our pieces are permanent collection items, which means even if our warehouse stock runs out, we'll continue to accept orders as we restock. We will adjust the lead time automatically on the product page so you know when you can expect your piece to arrive.

If the product you're interested in is unavailable, you can sign up for email or text alerts using our Waitlist feature to be the first to receive updates when the product you're interested in is back in stock.

Do you sell gift cards?

Yes! To purchase a digital or physical Jane Gift Card, click here.

You may also purchase a Jane Gift Card in any custom denomination by contacting the Concierge at concierge@janejewels.com.

Please note: Gift cards cannot be returned and are non-refundable. Gift cards can only be purchased in USD.

Can I cancel or change my order?

We strive to fulfill your pieces as swiftly as possible, which is why orders cannot be canceled, changed, or updated once they are placed as they immediately start processing.

With that being said, for issues such as shipping address typos, we will always try to help as long as the order hasn't yet shipped. Just send the Concierge team an email at concierge@janejewels.com.

If you'd like to add another item to your order, please place a new order for the item.

I put the wrong address in my order. Can I change it?

Please be careful when entering your shipping address. We will always try to help as long as the order hasn't shipped, however shipping addresses typically cannot be changed. Send the Concierge team an email at concierge@janejewels.com and they'll do their best to help.

Jane Jewels is not responsible for orders sent to the incorrect delivery address provided by the customer.

I have not recieved my order confirmation. What should I do?

Your confirmation email will be sent immediately after your order is placed, but can sometimes take up to one hour to receive via email due to high demand. If you have not received your order confirmation email after one hour, kindly check your spam inbox. If you still don't see it, contact the Concierge team who would be pleased to assist you in resending you your confirmation email.

 

Shipping

Where do you ship to?

Jane proudly ships to over 186 countries around the world. You can change the country in the top menu bar to see different shipping options and currencies based on where you live.

Not seeing Jane Jewels where you live? Tag us at @JaneJewels or email us at concierge@janejewels.com to let us know and sign up for our emails to be the first to know about our upcoming expansions.

How long will it take for my order to ship?

A lead time for each piece is included on the product page, cart, checkout, and in your order confirmation email. In order to purchase a Made to Order piece or an item being restocked, you'll also need to acknowledge the lead time via the Add to Cart pop-up.

In-stock jewelry is processed as quickly as possible, and we make every effort to process your order within 24 hours. However, due to high order volumes, please allow up to 72 hours to process your order (during business days). Orders are processed pending item availability and payment approval.

When our permanent collection items sell out, we continue to accept orders as we restock. This will be reflected in Made to Order status (it typically takes us 2-3 weeks to restock).

During high-volume periods, product availability may be subject to change while your order is being processed. Once your order has shipped, you will receive an email notification with a tracking number and an estimated delivery date.

When will my shipment arrive?

Once your piece(s) have shipped, you will receive a confirmation email where you will find a link to track your order.

Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.

Does an expedited shipping method mean my piece will be produced faster?

No. Please note the shipping method selected does not expedite the production time of a Made to Order piece. All pieces have their production time listed, so be sure to check the product page description.

How can I track my package?

Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly on the Jane Jewels tracking page.

My tracking details aren't working.

The shipping carrier can take 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update.

My package seems to have stopped moving.

If your package stops moving at any point, do not worry! It is still on its way to you. Occasionally, there may be delays due to weather events. If this happens, your tracking page will be updated with the latest shipping status.

 

Returns & Exchanges

Do you offer returns?

We always want you to be happy with your Jane purchase. We are pleased to offer easy 30-day returns for store credit or exchange. Kindly note that Made to Order pieces or items identified as Final Sale cannot be returned. Returns are subject to a $10 restock fee.

To initiate a return, visit my.janejewels.com.

Do you offer exchanges?

We always want you to be happy with your Jane purchase. We are pleased to offer easy 30-day returns for store credit or exchange. Kindly note that Made to Order pieces or items identified as Final Sale cannot be returned. Exchanges are subject to a $10 restock fee.

To initiate an exchange, visit my.janejewels.com.

An item arrived damaged. What should I do?

Jane is committed to the highest standards of luxurious quality and durability, and each item undergoes a multi-step quality control process before it reaches your doorstep. In the rare instance that our quality does not meet your (or our own) expectations, we will make every effort to resolve the issue.

Please contact us within 48 hours of delivery to report an issue. Jane Jewels reserves the right to decline replacement or repair for pieces when notice is provided over 48 hours after delivery. Please include photos of the affected piece and your order confirmation number. To start this process, please contact us here.

I received an incorrect item in my order. What should I do?

In the unlikely event that an incorrect product arrives, please contact us within 48 hours of delivery. Jane Jewels reserves the right to refuse replacement for products when notice is provided after 48 hours of delivery. You must include multiple photos of the issue and your order confirmation number. To start this process, please contact us here.

 

Business

Do you have an affiliate program?

We currently do not have an affiliate program.

Where can I reach out for press?

Please contact us by clicking here.

THE CONCIERGE

Consider us at your service.

Our Client Advisors are at your disposal and would be delighted to assist you with your orders, style advice, gift ideas, and more.

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