Signature Warranty

Crafted with confidence.

Our Signature Warranty is included complimentary with every U.S. purchase to stand behind the quality of your Jane piece. It provides coverage for rare genuine craftsmanship defects, reflecting our commitment to the integrity of our high-quality designs.

Within the first 60 days from delivery, eligible items are covered by complimentary repairs (or replacements as necessary) for qualifying workmanship defects. After the 60-day period, or for concerns outside the warranty’s scope, our Atelier can assist with repairs for a nominal service fee (plus taxes/two-way shipping).

The warranty does not extend to cases including normal wear and tear, tarnishing, or damage caused by force or everyday use, such as soft chain damage.

What’s Covered

Our Signature Warranty provides coverage for authentic manufacturing and quality-related issues, including:

• Piece(s) Arrived Damaged – Every creation is reviewed before dispatch to meet our strict quality standards. While rare, damage can occur by the shipping carrier in transit. All packages are insured, and any item that arrives with visible damage or defects from shipping will be repaired or replaced at no cost. Claims must be reported within 48 hours of the shipping carrier's recorded delivery date/time with photo proof to ensure the integrity of the claim's origin.
• Incorrect Piece(s) Received – While rare, if an incorrect piece, size, or design variation is received, it will be corrected at no cost. Claims must be reported within 48 hours of the shipping carrier's recorded delivery date/time with photo proof to ensure the integrity of the claim's origin.
• Clasp or Closure Malfunction – A clasp, hinge, or closure does not function as intended.
• Stone Alignment or Security Issues at Delivery – A stone arrives loose, unevenly set, or misaligned at the time of delivery.
• Porosity or Flaws in Metals – Structural or surface imperfections in the metal (such as air bubbles, cracks, or pits) that may affect long-term durability.

Repairs (or replacements as necessary) for covered issues will be provided at no charge within the 60-day warranty period. A complimentary pre-paid shipping label will be provided to return the piece and it will be shipped back to you free of charge. Two-way complimentary shipping is only valid within the original country the order was delivered to.

After the 60-day period, or for concerns outside the warranty’s scope, our Atelier can assist with repairs for a nominal service fee (plus taxes/shipping). Please see further details in the next box.

What's Not Covered

The following examples are not manufacturing defects and are excluded from warranty coverage. Additional exclusions may apply beyond those noted below.

• Warranty coverage does not apply to damage or loss caused by delayed or neglected repairs necessary to preserve the piece over time.
• Normal Wear, Tear, and Use – Jewelry may naturally show signs of wear over time, including surface marks from regular use. Coverage does not extend to lost stones, missing items, theft, accidental damage, or damage caused by improper cleaning or storage.
• Metal Color Changes – Exposure to chemicals, heat, or environmental elements may cause precious metals to change in appearance over time. This includes contact with water, cleaning agents, perfumes, lotions, or other harsh substances. To help prevent tarnishing, please review our care guidelines at janejewels.com/care.
• Expected Precious Metal Wear – Prongs and metal components gradually wear down with regular use. This natural thinning may loosen stones, placing them at risk of falling out. Such wear is not considered a manufacturing defect.
• Loose or Broken Clasps – Clasps that become loose or break due to normal use, accidental force, or wear over time are not considered manufacturing defects and are excluded from warranty coverage.
• Loss of Shape in Metals – With regular use, metal jewelry may bend or distort from pressure, impact, or everyday wear. Open-style rings and bangles are particularly susceptible to catching on objects and shifting out of shape. These changes are considered normal wear and are not covered by the warranty.
• Damage to Delicate Chains – The warranty does not apply to broken fine or lightweight chains caused by pulling, snagging, stretching, or other external stress, as this type of damage is not related to manufacturing defects.
• Stone Loss from Trauma or Impact – The warranty does not cover missing stones resulting from accidental impact, improper handling, or any form of external force or damage.
• Third-Party Alterations or Repairs – If a piece is modified or serviced by any jeweler other than Jane—including repairs, resizing, soldering, refinishing, or resetting stones—the warranty will be voided.

While the above examples are not manufacturing defects as they can reasonably occur over the lifespan of all fine jewelry, and are therefore not covered by our Signature Warranty, we are always happy to assist with repairs for a nominal service fee (plus taxes/two-way shipping).

Terms and Conditions

Please take a moment to read and understand our Jane Signature Warranty policies carefully before making a purchase. By placing an order with Jane, you expressly agree to our Warranty Terms and Conditions in full as well as our Terms of Sale.

• All warranty claims require proof of purchase and the return of the item for inspection before any repair or replacement is provided.
• Repairs or adjustments must be performed by Jane's in-house Atelier team; third-party work will void warranty coverage.
• Jane reserves the right to determine whether an issue qualifies as a manufacturing defect and to select the appropriate remedy.
• Warranty coverage provides repair or replacement of the original item; refunds or exchanges are not offered.
• Complimentary return shipping for warranty repairs and replacements and free shipping of the repaired/replaced item back to the client is only available within the country where the original order was delivered.