CLIENT SERVICES

We are at your service.

Decadent design meets legendary service with our peerless Concierge team. There’s no question too small or request too big for our dedicated Client Advisors who are available to provide personalized assistance around the clock.

Concierge
Send us an email or form inquiry below. Our team is available Monday through Friday, 9 AM to 6 PM EST.
concierge@janejewels.com
FAQs
Have a question? We likely already have an answer for you over on our Frequently Asked Questions.
Go to FAQs →
Track Your Order
Checking in on your new Jane? You can check the status of your order at any time.
Track Order →

Thank you for contacting the Concierge. We've received your request. A Client Advisor will get back to you as soon as possible. Due to the volume of inquiries we receive, please note it may take up to 48 hours.

We kindly ask you to refrain from sending multiple emails as this will push your inquiry down in our queue, delaying your response time.

Ghana
White Glove Repairs
We offer a range of services to keep your Jane as opulent as day one, completed exclusively at our in-house atelier by Jane's expert fine jewelry artisans.
Learn more →
Influencer Requests
Our community inspires and drives us. We'd love to hear from you.
influencers@janejewels.com
Press, Media & Styling
For media, stylist, and brand collaboration inquiries:
pr@janejewels.com
CORPORATE ADDRESS

Jane Jewels New York HQ
387 2nd Avenue, Suite 157, New York, NY 10010
+1 (212) 643-9199
hq@janejewels.com

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