Please take a moment to read and understand our Made to Order policies carefully before making a purchase. By placing an order with Jane, you expressly agree to these terms and conditions in full as well as our Terms of Sale.
What is Made to Order?
Made to Order means the piece is crafted specifically for you after your purchase is placed rather than being ready to ship. This allows us to create each custom piece with care and attention to detail, but it also means the production lead time is longer than ready-to-ship pieces. The estimated timeline is clearly listed many times throughout the shopping experience so you know what to expect before checkout.
When will my Made to Order piece ship?
Each Made to Order piece has a clearly listed lead time so you know exactly when to expect it to ship before purchasing. You can find this timing on the product page (above the “Place in Bag” button), in your cart, at checkout, and in your order confirmation email. To purchase a Made to Order style, you’re also asked to acknowledge the lead time before adding it to your bag via a popup consent alert.
Where is the lead time shown prior to purchase?
The lead time for every Jane piece is prominently displayed in several places throughout your shopping experience:
- On the product page: Right above the navy blue “Place in Bag” button.
- In your cart: Both indicated on the lead time banner and directly under the product name.
- At checkout: Again, displayed under the product name for your confirmation.
- In your order confirmation email: Clearly listed under the product name.
- Made to Order process email
Additionally, when a product has an extended lead time, you’ll see a popup consent message before adding it to your cart to make sure you’re fully aware of the lead time and agree to our terms before proceeding with your purchase.
Will I receive notifications about my piece’s progress?
You will receive an order confirmation email immediately after purchase to let you know your order is confirmed. Shortly after, you will receive an email with the subject "Important note regarding your Made to Order piece" to let you know your Made to Order item is moving into production.
Once you receive those emails, rest assured your piece is moving through production according to the lead time noted at purchase, and there’s no need to contact us for updates during that period.
How can I check the status of my Made to Order piece?
You can check the status of your order at any time in your My Jane account.
Order status →
Can a Made to Order style take longer than the lead time shown at purchase?
Yes — in very limited circumstances. Lead times are estimates, and because each piece is custom made and materials are sourced individually, it is always possible for delays can occur in very limited circumstances. We are meticulous about our craftsmanship and quality standards, and we will never rush or release a piece before it meets our expectations. As noted in our Terms of Sale agreed to at purchase, Made to Order pieces may take up to 12 weeks from the order date to ship. We appreciate your understanding.
Can I cancel or modify my Made to Order purchase?
No — because Made to Order pieces are custom-made specifically for you, they begin production immediately after your order is placed and cannot be canceled, modified, or changed once purchased. We strongly encourage reviewing all product details and lead times carefully before placing your order.
Learn more →
Can I return or exchange a Made to Order piece?
No — Made to Order pieces are final sale. Because each item is crafted specifically for you after purchase, we’re unable to accept returns or exchanges on these pieces. We strongly encourage reviewing all product details (including size specifications) and lead times carefully before placing your order.
Learn more →
Is my card charged immediately for a Made to Order purchase or when the piece is ready to ship?
Your card is charged in full at the time of purchase for all Made to Order items. Because each piece is specially crafted just for you, payment is collected upfront so production can begin immediately and materials can be secured.
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