In-stock orders received before 6:00 AM ET Monday through Friday are processed and shipped the same day (when all products in the order are in-stock). In-stock orders placed after 6:00 AM ET Monday through Friday will be processed and shipped the following business day (when all products in the order are in-stock). Jane does not ship on weekends or U.S. federal holidays. Items ordered together may not always ship together. Mixed-availability orders will ship once all items are ready to ship (you cancontact usto ship ahead in-stock pieces). Made to Order pieces will follow the lead time noted prior to purchase.
Please allow up to 2-3 business days for processing during holiday periods due to high order volumes.
Expedited shipping does not expedite or shorten the required Made to Order production timeline (if applicable) and standard order processing period.
YourMy Janeaccount allows you to check the status of the order at any time.
Once your order has shipped, you will receive a shipping confirmation email which will include a link to track your shipment, where you will find the estimated delivery date.
Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by the shipping carrier, supply chain delays, weather events, and other factors.
Contacts
Phone Number
Kindly note that not all numbers may be accessible or covered by all mobile phone networks. Please also be mindful that we may monitor or record your communications for training and quality control purposes.
Call Customer Service on
+44 (0) 203 402 1444
+44 (0) 203 402 1444
customerservice@madrid.com
Post
Burberry Limited
Horseferry House,
Horseferry Road,
London
SW1P 2AW
United Kingdom
FAQs
Where can I find your lounges?
Our lounges are located in major cities worldwide, offering a relaxing space to try on our collections and receive personalized style advice.
How does your online returns policy work?
We accept returns within 30 days of purchase for items in their original condition with tags attached. Visit our Returns page for instructions on how to initiate a return.
Which countries do you deliver to?
We ship internationally to a wide range of countries. You can check our Shipping Information page for the complete list and specific rates.
What should I know about duties, taxes, and border charges?
Duties and taxes are included at checkout for most regions. However, some international orders may be subject to additional customs fees, which are the responsibility of the customer.
How can I collect my order in-store?
Select the "Collect In-Store" option during checkout and pick up your order from any of our participating locations. We’ll notify you when it’s ready for collection.
Is it possible to buy a physical gift card?
Yes, physical gift cards are available both online and in-store. You can select the amount and add a personalized message for the recipient.
Which countries accept Afterpay?
Afterpay is available in several countries, including the United States, Australia, New Zealand, and the United Kingdom. Check our Payment Options page for the full list.
