Exchange/Store Credit Only

We always want you to love your Jane. For pieces under $25,000, we’ll happily accept returns for Jane credit or exchange only within 7 days of receiving your order. No refunds. Made to Order pieces or styles marked as Final Sale are not eligible for return/exchange. A $20 restocking fee will apply per return/exchange. Learn more →

Processing Time

In-stock orders placed by 6 AM ET ship same business day; after, next business day. Made to Order pieces follow the stated lead time. Mixed-availability orders ship when all items are ready. Jane does not ship on weekends or U.S. federal holidays. Expedited shipping does not expedite or shorten the required production and processing periods. Learn more →

Insured Shipping

All Jane orders always come with fully insured shipping and any shipment $500+ requires signature upon delivery. Client is responsible for any costs associated with a package returned to Jane due to several failed delivery attempts. Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by the shipping carrier, supply chain delays, weather events, and other factors. Learn more →

Customs, Duties & Taxes

For international orders, prices and shipping fees do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Jane is not responsible for these fees, nor for customs-related delivery delays. If Client refuses delivery due to government-required costs, incurred costs to return the package to Jane are the responsibility of Client. Client is the importer of record and must comply with all laws, regulations and restrictions of the destination country. Learn more →

More questions? We likely have an answer for you over on our FAQs or contact the Concierge.