Service Request | Jane Jewels | Luxury Fine Jewelry by Ellie Zeiler

To begin, select an order for service. If you lost the order number or if it was a gift, please contact the Concierge to retrieve this information.

Order Number *

Purchase Date *

Next, please select the style needing service by entering the product's full name. If you are requesting service for multiple pieces, you will need to submit separate service requests.

Select your item for service *

This product has been previously resized or engraved

This product has been previously serviced

Let us know how you'd like your item to be sent to us and returned to you. A signature is required for delivery if the item value is above $1,000 USD.

Select your pickup method *

Ship to Jane

Select your return method *

Ship to my address ($10)

First Name *

Last Name *

Email *

Phone *

Street and house number *

City *

State *

Postal code *

Country *

Company (if applicable)

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I agree to Jane's Terms of Sale in full.

I understand that all service requests are subject to inspection and that a final repair quote, timeline, or feasibility determination will be provided after evaluation.

I understand that turnaround times are estimates, and delays may occur due to part availability, complexity of repair, or volume of service requests.

I accept responsibility for shipping the item securely and understand that Jane is not liable for loss or damage during transit to the repair facility.

I understand that repair fees are non-refundable once work has begun, including labor costs, even if I choose not to proceed after approval.

I confirm that I have removed any personal modifications or third-party additions (non-original charms, engravings, resizing work) prior to submitting this item, or have disclosed them in advance.

I agree that unclaimed repaired items may be subject to storage limits or disposal after a specified period following completion and notification.

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