Service Request | Jane Jewels | Luxury Fine Jewelry by Ellie Zeiler

To begin, select an order for service. If you can't find the order number or if it was a gift, please contact the Concierge to retrieve this information.

Order Number *

Purchase Date *

Delivery Zip Code *

Next, please select the style needing service. If you are requesting service for multiple pieces, please submit a separate service request for each item.

Select your item for service *

This product has been previously resized or engraved

This product has been previously serviced

Please let us know how you would like to send your item to us and how you would like it returned. Please note that a signature will be required upon delivery for items valued above $500 USD.

Select your inbound shipping method *

I will ship to Jane (I understand and accept all risk of loss during transit) Send me a pre-paid insured shipping label (shipping from U.S.) — $20 Send me a pre-paid insured shipping label (shipping from outside U.S.) — $100

Select your return method *

Ship back to my address (shipping within U.S.) — $20 Ship back to my address (shipping outside U.S.) — $100

First Name *

Last Name *

Email *

Phone *

Street and house number *

City *

State *

Postal code *

Country *

Company (if applicable)

Sign up to email updates from Jane about the latest collections and news. Unsubscribe at any time. Please see our Privacy Policy for details.

I agree to Jane's Terms of Sale in full.

I understand that all service requests are subject to inspection and that a final repair quote, timeline, or feasibility determination will be provided after evaluation.

I understand that turnaround times are estimates, and delays may occur due to part availability, complexity of repair, or volume of service requests.

I accept responsibility for shipping the item securely and understand that Jane is not liable for loss or damage during transit to the repair facility if I selected the self-ship option.

I understand that repair fees are non-refundable once work has begun, including labor costs, even if I choose not to proceed after approval.

I confirm that I have removed any personal modifications or third-party additions (non-original charms, engravings, resizing work) prior to submitting this item, or have disclosed them in advance.

I understand that, if necessary, Jane may, at its sole discretion, replace my item with an identical item of the same style, material, and size instead of returning the original item submitted for service.

I agree that unclaimed repaired items may be subject to storage limits or disposal after a specified period following completion and notification.

Ellie's Top 10

Everyday

Ellie's Top 10

Client Services

Jane Services

Company

Policies & Legal

Cart (0)

Your new Jane has been reserved.

Subtotal

Account

Welcome to MyJane

Concierge